pinball Privacy Policy

This page describes what we collect when you use pinball and how we keep that data protected. We take privacy seriously because your account information—email, payment details, identity documents, gaming history—is sensitive. Our commitment is to collect only what we need, use it only for legitimate purposes, and safeguard it with standard security practices.

We operate in supported jurisdictions across Southeast Asia, which means data handling is subject to local law as well as our own standards. Some of our servers and payment processors sit outside your country, but we maintain consistent protections everywhere. If you have questions about how we handle your information, our support team can explain specific practices.

When you create a pinball account, deposit via DANA, e-wallet, mobile banking, local payment, or online payment, or place a bet on Liga 1 or Piala AFF, you're trusting us with personal details. We respect that trust by being transparent about collection, storage, and use. This policy covers the full scope of data handling on pinball.

What Data We Collect on pinball

We collect information in several categories. First, account data: email, phone number, full name, date of birth, and address. Second, identity verification: government ID (KTP, passport) and proof of address (utility bill, rental agreement). Third, payment information: transaction records showing deposits and withdrawals, but not raw credit-card or bank-account numbers—those are handled by our payment partners like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, not stored by us.

Fourth, gaming data: your bets, game sessions, results, and account balance history. Fifth, device information: your IP address, device type (Android phone, iPhone, desktop), browser type, and approximate location (derived from IP). Sixth, communication data: emails and support tickets you send us. We do not collect video, audio, or biometric data unless you voluntarily share it in support communication.

Why We Collect Each Type

Account and identity data: Required by anti-money-laundering (AML) and know-your-customer (KYC) law. We must verify you are who you say you are and that your funds are legitimate.
Payment information: To process deposits and withdrawals securely and to maintain transaction records for audit and dispute resolution.
Gaming data: To calculate winnings, settle bets fairly, and detect fraud or collusion.
Device and location data: To detect unauthorized access, prevent account takeovers, and comply with geographical restrictions (services available only where law permits).

Data minimalism: We collect only what pinball needs to operate legally and fairly. We do not sell your data to marketing firms or share it with unrelated third parties.

How We Use Your Data on pinball

We use data for core platform functions: authenticating your login, processing your deposits and withdrawals, settling game outcomes, and detecting fraud. We also use it to comply with law—specifically, anti-money-laundering regulations require us to maintain records and report certain patterns to authorities.

We use communication data (your support emails) to respond to questions and resolve disputes. We use device and location data to secure your account—for example, if a login attempt comes from an unusual location, we may ask for additional verification. We may use aggregated, anonymized data (data that cannot identify individuals) for business analytics—counting how many games are played, which payment methods are popular, which cities in Jakarta, Surabaya, Bandung, and Medan have the most active accounts.

We do not use your data for unsolicited marketing. We may send you account notifications, game updates, or promotional offers only if you opt in or if you've already played on pinball. You can opt out of promotional emails in your account settings at any time.

Third Parties and Data Processors

We share data with third parties only when necessary. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, Mandini, e-wallet, mobile banking) receive transaction details to complete your deposits and withdrawals. Our identity-verification vendor receives your government ID and address to confirm you match our records. Our hosting provider (server infrastructure) may see certain logs but not your sensitive data.

We do not share your gaming history, personal details, or account balance with marketing firms, data brokers, or unrelated companies. If we are acquired or merge with another operator, data would transfer to the acquiring entity, but only under a privacy commitment equivalent to or stronger than this one. If law enforcement requests your data (police, tax authority), we comply only with a valid legal order and notify you where law permits.

Note: Some third-party processors may be located outside your country. We ensure they meet the same privacy standards as pinball through contracts and audits.

Data Retention and Deletion

We keep your account data as long as your pinball account exists. If you close your account, we retain records for seven years (required by AML law) but mark them inactive so they're not used for everyday operations. After seven years, we delete or anonymize most data. Transaction records and identity documents are retained longer if required by law.

If you request deletion of non-critical data (certain communication records, for example), we will attempt to comply unless legal or operational reasons prevent it. Contact our support team to request deletion—we'll review your request and explain any retention necessity.

Security and Your Rights on pinball

We protect data using standard encryption (HTTPS for web traffic, encrypted storage for databases) and access controls (only staff who need to see data can access it). We conduct regular security audits. However, no system is perfectly secure—if a breach occurs, we notify affected users and authorities as required by law and help you secure your account.

You have rights over your data. You can request a copy of all data we hold about you on pinball. You can ask us to correct inaccurate information (e.g., if your address is wrong). You can request deletion in some cases (though legal holds may prevent it). You can object to certain uses (e.g., opting out of analytics). To exercise these rights, contact our support team with a clear request.

Cookies and Tracking on pinball

Our website and mobile site use cookies to remember your login session, track your game preferences, and measure site performance. We do not use cookies for invasive tracking or third-party advertising. Most cookies expire when you log out. You can disable cookies in your browser settings, but some pinball features may not work without them.

Policy Updates and Contact

We may update this privacy policy to reflect changes in law or our practices. Changes are posted on this page with an updated date. Continued use of pinball after an update means you accept the revised policy. If you disagree with a material change, you may close your account.

For privacy questions, contact our support team in English or Indonesian. We're committed to transparent data handling on pinball. Your information is treated with care and used only for legitimate operational and legal purposes. If you believe we've mishandled your data, reach out—we take complaints seriously and investigate thoroughly.