pinball FAQ
Our most-asked questions cover account setup, payments, game rules, and security on pinball. Users often ask about KYC verification, deposit and withdrawal timing, football and live-dealer markets, slots, esports betting, and how their data is kept private. This page addresses those topics in detail so you can find answers without delay.
We've grouped our answers by topic to make it easy to locate what you need. Whether you're setting up your first account, funding it through DANA, e-wallet, or another local method, or understanding how settlement works on Liga 1 matches, you'll find clear, step-by-step guidance here. If your question is not covered, you can reach our support team by email, and they will respond during business hours.
For detailed rules on game fairness, bet settlement, and how we handle disputes, please review our Terms of UseFor information on how we collect and protect your personal data, see our Privacy PolicyIf you have concerns about jurisdiction eligibility or legal compliance, our Legal Notice outlines the regions where pinball services are available and under what restrictions.
Topics covered in this FAQ
- Account and registrationhow to set up an account, KYC verification documents, password recovery, and account security
- Payments and transactionsdeposit and withdrawal methods via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers; timing and limits
- Game rules and marketsfootball and tournament betting on Liga 1, Piala AFF, Champions League, live-dealer tables, slots, and esports
- Support and privacycontacting our team, data protection, account safety, and jurisdiction restrictions
Read on to find answers to the most common questions we receive from pinball users. Our support team is also available by email if you need further help.
Account and registration
We at pinball require two documents for account verification. First, a government-issued photo ID: a KTP (national identity card), passport, or driver's license. The image must show all four corners clearly and be legible. Second, a recent proof of address from the past three months: a utility bill, rental contract, or bank statement bearing your registered address and name. Once you upload both documents through your account settings, our verification team reviews them during business hours. If documents are unclear or incomplete, we will request replacements by email. Verification typically completes within one to two business hours in most cases.
No. Each person may maintain only one active account on pinball. Our system automatically detects duplicate registrations using email address, mobile number, and ID document. If you attempt to open a second account using the same personal information, both accounts may be suspended and funds restricted. If you have lost access to a previous account, contact our support team to recover it rather than creating a new one. We monitor for account stacking to ensure fair play and comply with our terms of service.
No. Each person may maintain only one active account on pinball. Our system automatically detects duplicate registrations using email address, mobile number, and ID document. If you attempt to open a second account using the same personal information, both accounts may be suspended and funds restricted. If you have lost access to a previous account, contact our support team to recover it rather than creating a new one. We monitor for account stacking to ensure fair play and comply with our terms of service.
Our support team responds to emails in English and Indonesian during business hours. You can find the support email address in the footer of the pinball website or within your account settings under Contact Support. When you write, include your username, account email, and a clear description of your issue. Our team aims to respond within the same business day, though complex cases may take longer. For urgent account security concerns, such as unauthorized access, mark your email as priority so we handle it quickly.
Payments and transactions
Deposits via local payment, online payment, or e-wallet are straightforward. Log into your pinball account, go to the Wallet or Deposit section, and select your payment method. Enter the amount you wish to deposit and confirm. Our payment gateway will redirect you to your chosen app or browser portal, where you authorize the transaction with your PIN or password. Once approved, the funds appear in your pinball balance immediately. You'll receive a receipt in both your payment app and your pinball transaction history. We also accept mobile banking, local payment, online payment, and bank transfers (e-wallet, mobile banking, local payment, online payment) for added choice.
Withdrawal requests on pinball are reviewed during business hours. Once you submit a request, our compliance and payment teams verify your account details and transaction history to ensure all KYC requirements are met. Most requests are approved within two to four business hours; however, large or unusual transactions may take longer pending manual review. After approval, funds are sent to your chosen payment method. Delivery time depends on the destination: mobile-wallet deposits (e-wallet, mobile banking, local payment) typically arrive within minutes, while bank transfers (online payment, e-wallet, mobile banking, local payment) may take one to two business days. Always check your pinball transaction history and your payment app for confirmation.
Game rules and markets
We at pinball cover major football leagues and tournaments, including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF (Southeast Asian Cup), Champions League, Premier League, and La Liga. For each match, we offer multiple market types: match result (moneyline), handicap (spread betting), total goals, and corner counts. Odds are updated in real time up to match kickoff, and settlement occurs within minutes after the final whistle is confirmed by official league data. We also offer live in-play betting during matches. Beyond football, pinball lists MotoGP, badminton tournaments, and esports competitions including Mobile Legends, Free Fire, and PUBG Mobile.
Free bets and free spins are promotional credits awarded to your account under specific conditions, such as new-member offers or seasonal campaigns. Free bets are credited to your sports or live-dealer wallet and may carry odds or stake restrictions outlined in the promotion terms. Free spins are bonus game rounds on slots like Aviator, Sweet Bonanza, or Gates of Olympus. Both appear in your Promotions tab once activated. To claim a promotion, navigate to Promotions in your account dashboard, read the full terms (including wagering requirements and expiry), and click Claim. Not all promotions are available in all regions; availability depends on your jurisdiction and account status.
Settlement depends on the market type and the sport. For football matches, we settle match results (moneyline and handicap) based on the final score as confirmed by the official league governing body, typically within minutes after the final whistle. Total goals and corner counts settle when those counts are finalized. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) settle immediately when the round ends in the studio. Slots pay out instantly when a winning combination lands. If a match is abandoned, postponed, or rescheduled, unsettled bets are either voided (stake returned) or carried to the rescheduled date according to market rules. Detailed settlement rules are in our Terms of Use.
Security and privacy
pinball uses industry-standard encryption (TLS/SSL) to protect all data transmitted between your device and our servers. Your password is hashed and never stored in plain text. We keep your personal information (name, ID number, address) strictly confidential and share it only with payment processors and compliance partners as required by law. We do not sell or rent your data to third parties for marketing. Two-factor authentication (2FA) is available to add an extra security layer to your login. For full details on how we collect, use, and store your data, please read our Privacy Policy
pinball services are available only in jurisdictions where online gaming is legally permitted. We operate across supported regions in Southeast Asia and comply with all applicable local regulations. Some countries and territories restrict or prohibit online gaming; if you are located in such a jurisdiction, you will not be able to access pinball's full platform. If you are unsure whether pinball is available where you are, review our Legal Notice for a complete list of restricted regions. Users are responsible for verifying that their use of pinball complies with their own jurisdiction's law. Unauthorized access from restricted regions may result in account suspension and fund forfeiture.